SMS confirmations and reminders
Updated 10 August 2026
SMS gets read in minutes, which is why it crushes no-shows. Turn it on in Settings → Notifications.
Consent is built in
Customers only get texts if they tick the SMS opt-in when booking — that's their explicit consent under Australian spam law, and every message includes your workshop name and "Reply STOP". A STOP reply opts them out instantly and automatically; ticking the box again on a future booking is fresh consent and re-enables texting.
What sends
Booking confirmations and appointment reminders, for bookings made through your public page. Bookings you create manually don't text customers.
The allowance
Your plan includes a monthly SMS allowance (100 by default). At 80% you get a heads-up email; at the cap, texting pauses for the month unless you've allowed overage. Email keeps flowing regardless — SMS is a layer on top, never the only channel.