Help Centre
How can we help?
Getting started
The three setup steps — services, opening hours, go live — and what happens after.
Fixed, range, from and hourly pricing — plus durations and buffer times that keep your calendar realistic.
Where to put your booking link so customers actually find it — Google, socials, your website.
Invite staff from Settings → Team — they get their own login to the same workshop.
Resetting your password, staff logins, and how your customers access their own bookings.
Bookings & calendar
The booking lifecycle from the manager side — pending requests, completing jobs, and marking no-shows.
The New Booking button handles phone calls and walk-ins — including multi-service jobs and hourly labour.
Who can cancel what, which emails go out, and why tidying up old past bookings stays quiet.
Customers can move their own bookings from their confirmation email; you can move anything from the calendar.
Your booking page
Logo, accent colour, description and Google reviews — making the booking page unmistakably yours.
A copy-and-paste snippet puts the live booking form on any site — WordPress, Squarespace, anything.
Auto-confirm, how far ahead customers can book, how many jobs land per slot, and blocking out time.
Quotes & estimates
Customers & marketing
Records build themselves from bookings — customers, their vehicles, visit history and service-due dates.
Service-due reminders and win-back emails run automatically; segments and campaigns are there when you want to say something yourself.
Notifications & SMS
Confirmations, changes, cancellations, review follow-ups — what sends automatically and when.
Switching SMS on, how customer consent works, and what the monthly allowance covers.
The four reasons an SMS doesn’t send — and how to check each one in under a minute.
Billing & trial
Thirty days from setup-complete, card optional up front, nothing charged until the trial ends.
Updating payment details, switching plans, and downloading invoices.
Cancel any time from Settings → Billing — access ends at the period end, your data never disappears.
Can’t find it?
Email help@workshopbook.com.au — a real person reads every message, usually same day.