Rescheduling bookings

Customers moving their own booking

The confirmation email’s manage link lets customers reschedule to any genuinely available slot — the same availability rules as booking fresh, so they can’t land anywhere that would overload you. Works up until the booking’s start time; both of you get the updated confirmation.

You moving a booking

Open the booking from the calendar or dashboard and change its time. The customer is emailed the new details automatically, calendar attachment included.

Worth knowing

• A reschedule keeps the booking’s history and reference — it’s the same booking at a new time, not a cancel-and-rebook.
• Reminders follow the new time automatically, SMS included where it applies.